In this episode of ShipTalk, Nidhi Allipuram who is the AVP of DevOps Platforms at Nationwide Insurance talks about a career journey to DevOps and how the genesis of the DevOps transformation at Nationwide started. In this excellent episode, we chat about empathy and how leaders can empathize. Nidhi has an interesting approach where she mob programs with her teams to keep her skills sharp. As her team's reach expands, calculating ROI for DevOps Teams which can be useful for a team of one or hundreds.