Dan Slimmon is an incident management veteran who's worked at Etsy, HashiCorp, and now leads consulting and training on pragmatic, non-bureaucratic incident response. 

In this episode, Dan shares his philosophy on "scientific incident response," the importance of hypothesis-driven troubleshooting, and why incidents should be seen as normal in complex systems. 

We also explore:

• Why asking the right questions is more important than knowing all the answers. 
• How to use nerd sniping to unlock insights from engineers. 
• Common failure patterns he sees across organizations. 

EPISODE LINKS: 

• Video and key takeaways 
• D2E Incident Leadership Course