<p>Our guest today is Scott Brown, Head of Contact Center at Zoom.  We talk to Scott about Zoom's new CCaaS offering, dealing with customer service perceptions, how Zoom's acquisition of Solvvy fits into the CX market, and more!</p>

Our guest today is Scott Brown, Head of Contact Center at Zoom. We talk to Scott about Zoom's new CCaaS offering, dealing with customer service perceptions, how Zoom's acquisition of Solvvy fits into the CX market, and more!

<p>Our guest today is Scott Brown, Head of Contact Center at Zoom.&nbsp; We talk to Scott about Zoom's new CCaaS offering, dealing with customer service perceptions, how Zoom's acquisition of Solvvy fits into the CX market, and more!</p>

Scott Brown, Head of Contact Center at Zoom

Welcome to the Inflow Experience Podcast, the only podcast where you will hear from contact center and customer experience experts about their roles, their lives, and anything else in between.

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Scott Brown, Head of Contact Center at Zoom

Scott Brown, Head of Contact Center at Zoom