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Scuba Tanks and Fierce Conversations - Featured Interview with guest expert Susan Scott
Founder of Fierce, Inc., Author of Fierce Conversations and Fierce Leadership
Susan Scott talks to Bill Ringle on My Quest for the Best about fierce leadership and the benefits of learning how to have truly meaningful conversations.
>>>Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
Interview Insights
Key points that you’ll learn from this interview:
What is the real role of managers
Why leaders should offer their employees to challenge the way they’re thinking.
How meaningful conversation occurs in a culture where candor is valued.
How “putting on a scuba tank” can keep your meetings from being a waste of time.
Why practice can make you a better communicator
Read the Show Notes from this Episode
1:39 Scott talks about an early role model – her grandmother – the first to start the Tuxedo rental business.
2:07 [On starting Fierce] - “I had been running groups of CEOs here in Seattle…and I would meet with each of them once a month for about 2 hours.”
2:45 [Inspired by Hemingway] “I had an epiphany that our companies and our careers and our relationships and our lives can succeed or fail, gradually then suddenly, one conversation at a time.”
3:08 “What gets talked about within a company, how it gets talked about, and who is invited to the conversation, determines what’s going to happen.”
4:22 [Paraphrasing Annie Dillard] - “How we spend our days is how we spend our lives.”
4:29 “Most leaders are spending their days in meeting after meeting after meeting, conversation after conversation after conversation.”
5:23 The importance of straight talk and straight listening.
5:38 “People are understandably frightened to disclose what they're really thinking and feeling, and they don’t necessarily want to go for the biggest and baddest and toughest and most complicated issues.”
5:59 “People end up waterskiing through their conversations rather than putting on a scuba tank and going deeper.”
7:14 “Fierce Leadership is the book that if somebody’s going to read one book, they should read that one.”
7:57 [On making the conversation real] - “You have to decide whether or not you really care about the issues on the table. If you don’t care, then you’re not necessarily going to come out from behind yourself and be real.”
8:22 “I would hope that you are in a culture where candid candor is valued.”
8:31 “No plan will survive its collision with reality.”
9:31 “The person who’s holding the meeting fills that form before everyone comes together for the meeting.”
10:21 “A leader’s job is not to be right, a leader’s job is to get it right for the company.”
10:38 “If I’m the leader, I want to start by changing the way I’m holding my meetings.”
11:31 “There’s an easy and graceful way to put your perspective on the table even if it contradicts the leaders of the organization.”
12:14 “Most people aren’t even aware that they’re shutting people down.”
13:05 “In our training, nobody does any role play, nobody pretends to be someone other than who they are.”
14:29 How the practice can make you a better communicator.
14:51 “We teach people what accountability really is and how to raise the bar c on accountability.”
16:05 How a meeting facilitator can help keep a meeting from derailing.
16:31 “We want the client to have gotten tremendous benefit from the training and actually make progress on an issue that is of great importance to them.”
17:12 People always amaze me at how brave, courageous,
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By Bill Ringle
4.9
148148 ratings
Founder of Fierce, Inc., Author of Fierce Conversations and Fierce Leadership
Susan Scott talks to Bill Ringle on My Quest for the Best about fierce leadership and the benefits of learning how to have truly meaningful conversations.
>>>Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
Interview Insights
Key points that you’ll learn from this interview:
What is the real role of managers
Why leaders should offer their employees to challenge the way they’re thinking.
How meaningful conversation occurs in a culture where candor is valued.
How “putting on a scuba tank” can keep your meetings from being a waste of time.
Why practice can make you a better communicator
Read the Show Notes from this Episode
1:39 Scott talks about an early role model – her grandmother – the first to start the Tuxedo rental business.
2:07 [On starting Fierce] - “I had been running groups of CEOs here in Seattle…and I would meet with each of them once a month for about 2 hours.”
2:45 [Inspired by Hemingway] “I had an epiphany that our companies and our careers and our relationships and our lives can succeed or fail, gradually then suddenly, one conversation at a time.”
3:08 “What gets talked about within a company, how it gets talked about, and who is invited to the conversation, determines what’s going to happen.”
4:22 [Paraphrasing Annie Dillard] - “How we spend our days is how we spend our lives.”
4:29 “Most leaders are spending their days in meeting after meeting after meeting, conversation after conversation after conversation.”
5:23 The importance of straight talk and straight listening.
5:38 “People are understandably frightened to disclose what they're really thinking and feeling, and they don’t necessarily want to go for the biggest and baddest and toughest and most complicated issues.”
5:59 “People end up waterskiing through their conversations rather than putting on a scuba tank and going deeper.”
7:14 “Fierce Leadership is the book that if somebody’s going to read one book, they should read that one.”
7:57 [On making the conversation real] - “You have to decide whether or not you really care about the issues on the table. If you don’t care, then you’re not necessarily going to come out from behind yourself and be real.”
8:22 “I would hope that you are in a culture where candid candor is valued.”
8:31 “No plan will survive its collision with reality.”
9:31 “The person who’s holding the meeting fills that form before everyone comes together for the meeting.”
10:21 “A leader’s job is not to be right, a leader’s job is to get it right for the company.”
10:38 “If I’m the leader, I want to start by changing the way I’m holding my meetings.”
11:31 “There’s an easy and graceful way to put your perspective on the table even if it contradicts the leaders of the organization.”
12:14 “Most people aren’t even aware that they’re shutting people down.”
13:05 “In our training, nobody does any role play, nobody pretends to be someone other than who they are.”
14:29 How the practice can make you a better communicator.
14:51 “We teach people what accountability really is and how to raise the bar c on accountability.”
16:05 How a meeting facilitator can help keep a meeting from derailing.
16:31 “We want the client to have gotten tremendous benefit from the training and actually make progress on an issue that is of great importance to them.”
17:12 People always amaze me at how brave, courageous,