In this conversation, Usha Gubbala and Adam Luebbers explore the complexities of AI adoption within organizations. They discuss the different patterns of AI adoption, the importance of rethinking operating models, and the need for effective decision-making structures and governance. The conversation also delves into the role of AI in enhancing customer experience and the necessity of viewing AI implementation as a strategic transformation rather than just an operational improvement. Trust and resilience in AI systems are emphasized as critical components for successful adoption.

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 – Usha and the Optimized For Humans Podcast Team

Connect with me here: https://www.linkedin.com/in/ushagubbala/

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