Frontline Innovators

Sea of Change - Frontline Innovators - Episode # 9

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Sarah Nicastro, Vice President of Customer Advocacy at IFS, joins host Eugene Signorini to share her insight on technological advances that can affect company operations and business practices.

 

Takeaways 

 

  • The pace of change, whether in corporate strategy or technology, is one of the greatest challenges. 
  • “Change is not always easy, it can be very challenging even if it is a good change.” - Sarah
  • Technology and client expectations are mutually reinforcing. Technology evolves, shifting and changing the customer expectations. As a result, those expectations become more demanding, and the cycle continues.
  • Companies can set themselves up for success if they regard change management as a necessity and approach it in a different way.
  • “A little bit of reassurance in the form of articulating to those frontline workers, how they fit into this new world, and this new vision can make a world of difference.” - Sarah
  • The failure of a company to recognize how knowledgeable their frontline employees are, causes a sense of dissatisfaction, which is not conducive to change initiative.



    • Links

     

    • LinkedIn: https://www.linkedin.com/in/sarahhowland/
  • Company Website: https://www.linkedin.com/company/ifs/
  • Company LinkedIn: https://www.futureoffieldservice.com/



    • Ways to Tune In:

     

    • Amazon Music - https://music.amazon.com/podcasts/2f4ecd92-6468-4769-b0bf-254e236510b7/FRONTLINE-INNOVATORS 
  • Apple Podcast - https://podcasts.apple.com/us/podcast/frontline-innovators/id1572329402
  • Spotify - https://open.spotify.com/show/29m3wnK8pbFjdSvJ9wjmyS
  • Stitcher - https://www.stitcher.com/show/frontline-innovators
  • Google Play - https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZnJvbnRsaW5laW5ub3ZhdG9ycy5jb20vZmVlZC54bWw
  • YouTube - Full video - https://youtu.be/t3jfCm7sXOI
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