Sarah Nicastro, Vice President of Customer Advocacy at IFS, joins host Eugene Signorini to share her insight on technological advances that can affect company operations and business practices.

 

Takeaways 

 

The pace of change, whether in corporate strategy or technology, is one of the greatest challenges. 

“Change is not always easy, it can be very challenging even if it is a good change.” - Sarah

Technology and client expectations are mutually reinforcing. Technology evolves, shifting and changing the customer expectations. As a result, those expectations become more demanding, and the cycle continues.

Companies can set themselves up for success if they regard change management as a necessity and approach it in a different way.

“A little bit of reassurance in the form of articulating to those frontline workers, how they fit into this new world, and this new vision can make a world of difference.” - Sarah

The failure of a company to recognize how knowledgeable their frontline employees are, causes a sense of dissatisfaction, which is not conducive to change initiative.

Links

 

LinkedIn: https://www.linkedin.com/in/sarahhowland/

Company Website: https://www.linkedin.com/company/ifs/

Company LinkedIn: https://www.futureoffieldservice.com/

Ways to Tune In:

 

Amazon Music - https://music.amazon.com/podcasts/2f4ecd92-6468-4769-b0bf-254e236510b7/FRONTLINE-INNOVATORS 

Apple Podcast - https://podcasts.apple.com/us/podcast/frontline-innovators/id1572329402

Spotify - https://open.spotify.com/show/29m3wnK8pbFjdSvJ9wjmyS

Stitcher - https://www.stitcher.com/show/frontline-innovators

Google Play - https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZnJvbnRsaW5laW5ub3ZhdG9ycy5jb20vZmVlZC54bWw

YouTube - Full video - https://youtu.be/t3jfCm7sXOI