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Season 1 : Episode 15 - Lions, Tigers and Bears - O My!! More on agent engagement and work from home v2.0
Neal and Paul continue their discussion on WFM v2.0 in Lions, Tigers and Bears Oh My!! Should members of the senior leadership team spend time with the front line agents? Should tools be created with the customer or the agent in mind? Tune in to hear the discussion, share on some myths that are busted and applaud the CX heroes of the week.
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By Fireside Chats Without The Fire
4.7
77 ratings
Neal and Paul continue their discussion on WFM v2.0 in Lions, Tigers and Bears Oh My!! Should members of the senior leadership team spend time with the front line agents? Should tools be created with the customer or the agent in mind? Tune in to hear the discussion, share on some myths that are busted and applaud the CX heroes of the week.