<p>Join Neal and Paul on today’s podcast as they bust some CX/BPO myths, share their CX heroes and discuss the benefits (or otherwise) of not using QA scoring. Is CSAT a good enough indicator on its own? A call is a call is a call, question mark or not?</p>

Join Neal and Paul on today’s podcast as they bust some CX/BPO myths, share their CX heroes and discuss the benefits (or otherwise) of not using QA scoring. Is CSAT a good enough indicator on its own? A call is a call is a call, question mark or not?

Season 1 : Episode 16 - A call is a call is a call? Or no?

Welcome to Fireside Chats Without The Fires, THE customer experience podcast.

Join your host, and customer experience advocate, Neal Topf, for a discussion around customer experience. Neal, and his guests, will guide you through the latest happenings within the customer experience space, what is hot, what is not, and what is coming down the pipeline.

Learn how a great customer experience not only leaves customers and employees happy but also has a positive impact on the companies revenue.

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Welcome to Fireside Chats Without The Fires, THE customer experience podcast. Join your host, and customer experience advocate, Neal Topf, for a discussion around customer experience. Neal, and his guests, will guide you through the latest happenings within the customer experience space, what is hot, what is not, and what is coming down the pipeline. Learn how a great customer experience not only leaves customers and employees happy but also has a positive impact on the companies revenue.

Share Season 1 : Episode 16 - A call is a call is a call? Or no?

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Season 1 : Episode 16 - A call is a call is a call? Or no?

Season 1 : Episode 16 - A call is a call is a call? Or no?