Hugh Hessing joins Neal and Paul in today's podcast to talk about customers expectations in the Financial Services industry. Share in Hugh's passion and drive about making things easy for customers and how his 99/3 strategy helped him shape the customer experience (even though he stole the strategy from Bezos...). Neal and Hugh also get into who is the leader when it comes to CX; US or UK? Thank you Hugh for sharing your enthusiasm and insights on all things related to CX!