Dan Gingiss is this week's guest on The Fireside Chats Without The Fires podcast. In an episode titled "What we've learned from the pandemic in terms of customer experience", Dan shares his stories and insights on how companies have had to improve their customer experience due to a shift in customer needs and wants.

 

Dan shares his passion regarding the positive changes that some companies have taken by using technology to support CX , kerb-side delivery being one, and how he hopes that these positive changes will continue as companies start to return to a "normal". Dan's heartfelt story about CapriSun and the brilliant work they have done during COVID is one for the ages.

 

Download, tune in and be inspired by a true leader in their field.