The fascinating Roy (affectionately known as Sur Roy) Atkinson joins Paul and Neal on today's fireside chats without the fires podcast. In a truly enlightening discussion, Sir Roy shares his passion for all things languages and British cars as well his new role with  Clifton Butterfield and how he is working with other companies on their CX. He shares his thoughts on CX vs UX as well as lessons that can be learned from IT service desks (if that even is the correct term these days...)

 

Roy is a highly respected keynote speaker, author and general all-ground good guy. It was a pleasure beyond words to have Roy on as a guest.