<p>An interesting discussion for any QA/Training leaders. Neal shares his insights on how to get the best from QA and Training within the Contact Centre. A valuable listen for anyone in these fields.</p>

An interesting discussion for any QA/Training leaders. Neal shares his insights on how to get the best from QA and Training within the Contact Centre. A valuable listen for anyone in these fields.

Season 1 : Episode 9 - Neal shares his thoughts on QA and Training in the Contact Centre

Welcome to Fireside Chats Without The Fires, THE customer experience podcast.

Join your host, and customer experience advocate, Neal Topf, for a discussion around customer experience. Neal, and his guests, will guide you through the latest happenings within the customer experience space, what is hot, what is not, and what is coming down the pipeline.

Learn how a great customer experience not only leaves customers and employees happy but also has a positive impact on the companies revenue.

Business

Welcome to Fireside Chats Without The Fires, THE customer experience podcast. Join your host, and customer experience advocate, Neal Topf, for a discussion around customer experience. Neal, and his guests, will guide you through the latest happenings within the customer experience space, what is hot, what is not, and what is coming down the pipeline. Learn how a great customer experience not only leaves customers and employees happy but also has a positive impact on the companies revenue.

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Season 1 : Episode 9 - Neal shares his thoughts on QA and Training in the Contact Centre

Season 1 : Episode 9 - Neal shares his thoughts on QA and Training in the Contact Centre