Fireside Chat Without The Fires is proud and over-the-moon to welcome back (yes, he came back), the one and only Jeff Toister. Jeff, who appears as guru Number 7 on the recently published 30 Worlds Best Customer Service gurus, talks us through his new book "The Guaranteed Customer Experience" why he choose to write the book and the pivotal role that a washroom in Texas played (true story).

 

Jeff, as always, intelligent, funny, and down-to-earth, has the rarest of gifts of being able to take a complex topic and break it down into easy-to-understand and execute chucks for us mere mortals. For the Fireside Chats audience, Jeff is offering up a signed bookplate when you buy the book.

 

Click here for your signed bookplate when you buy the book!