One of the costliest barriers to organizational performance is unresolved crucial conversations. Research has found nearly 70% of employees are avoiding difficult conversations with their boss, colleagues, or direct reports. Workplace health is suffering - trust eroding – and organizations underperforming.

Join us as we discuss with Joe Buchanan his experiences of taking over a 30+ year old organization that was acquired just before the pandemic hit. Joe shares many practical solutions including:

• Constantly staying relevant to customers' needs/wants
• The power of Dream Days and Coffee & Connect
• Modifying hiring criteria to accelerate creativity
• The mind shift to problem solving
• Ownership of purpose

Whiteboard Notes:

Reflection Questions:

1. What would employees say differentiates your organization from all the others out there (competition)?
2. Is it safe to 'test boundaries' in your organization or are rules, policies, and expectations iron clad?
3. How well do your leaders define reality? How well is it understood? How do you know?
4. What specifically is done in your organization to show and tell employees they matter?
5. Who is your Listener Engagement Director for customers? How about for employees?