In this Episode we unpack the Diamond of Change effectiveness and the critical point of that diamond which is all about Design. The focus on design and ensuring the engagement with the 'user' of the product, service, policy or process you are looking to change always contributes positively to the outcomes of the change. So why aren't more organisations investing in CX (Customer Experience) skillsets and techniques? How can you influence the design process when you aren't the one running it? Whether you are a change leader or change practitioner or business lead looking to achieve better outcomes with change this is a must listen episode.

Download the Diamond of Change Effectiveness here.