Olga Potaptseva, contributing author for the CX 3 book, joins Neal and Paul to discuss her chapter in the book, titled "Fly Me to the moon", which focuses on agile project management for CX.

 

One of the most commonly used (yet maybe little understood) phrases in today's business world is "Let's use Agile project management", however, how many of us out there really know what it means?

 

Olga, in her very humble and down-to-earth manner, walks and talks Neal and Paul through exactly what Agile is, how it works, what it isn't (it's not 9 women giving birth to one baby in 1 month) and the 4 skills needed. Without going into too much detail here (you have to tune in to find out more), Olga' explains how using Agile focuses on the ability to move quickly and easily, the ability to transform by doing small things in short phases, ensuring that projects are linked to companies goals and employee experience, and, possibly more importantly,  turning CX protects into reality.