In Episode 3 of Season 2 Matt is joined by Slido's VP of Customer Success, Jo Massie and Jerry Angrave, Customer Experience Consultant and Coach plus founder of Empathyce  to discuss the convergence (or not) of Customer Experience and Customer Success. Are they different? Are they different sides of the same coin? Let's hear from the experts. If you want to share your opinion after listening, please tweet me @MattMyszkowski using the #CustomerSuccessMatters