Neal and Paul welcome Kate Brouse to the podcast today. Kate, who is the Partnership Lead at the non-profit NTI group, takes us on a journey like no other we have had on the podcast. Listen to Kate share with a degree of enthusiasm very seldom seen or heard, about her role in the NTI Group and her mission in helping disabled people in the US into the workplace and how 2020 actually played into their strengths.

 

After this, the next part of the journey is even more awe-inspiring. Kate, with real gusto, shares how story-telling is needed to enhance CX, the power of allowing the customers to "choose their own ending" and how grace is a requirement in CX, no longer a nice to have.

 

If you only listen to one of our podcasts for the rest of 2021, make sure it's this one.