This episode features a conversation with a President of Client Services responsible for six geographic regions, 260+ clients, and 7000 employees. Among the many 'nuggets' you will hear how they:

• Recalibrate constantly to meet changing clients' needs
• Work to create a 'safe' culture so tough questions can be asked and answered
• Make sure the right voice/perspective/people at the table to make the best decision

Whiteboard Notes:

Reflection Questions:

1. How well does your leadership team create strong Vision, Execution, and Legacy for its employees?
2. Do your organization's incentives enhance collaboration across all functions and locations?
3. Does your organization use data and analytics 'more often' to ask better questions or answer all the questions?