John Goodman is today's guest on Fireside Chats Without The Fires podcast to talk about Customer Rage. John explains what Customer Rage is, the origins of the report, and how rage has changed since the first report back in 1976.

 

Insightful, packed with relevant information, and easy to understand, John (and the report) shares with Neal and Paul how factors impacting customer rage have changed over the years and what opportunities currently exist to minimize these pain-points.

 

To read and download the report, please click on this link: https://www.customercaremc.com/insights/national-customer-rage-study/