Discover how the global pandemic accelerated digital adoption and reduced some resistance to change in a major healthcare organization. Jennifer Junis, Senior VP of OSF OnCall, will share many valuable lessons learned including the importance of:

• Clarity, through the use of Guiding Principles, to drive consistent, aligned decision-making.
• Evidence-based Management instead of fads or opinions.
• Realistic expectations when developing a high-performance culture.

Whiteboard Notes:

Reflection Questions:

1. What do employees in your organization use (documents/tools/techniques) to help drive consistent, aligned decisions with your mission?
2. What innovative ideas might your organization be missing by only benchmarking within your own industry?
3. Where does your organization need to 'stay the course' and be realistic on its' milestones of success?