In this episode, Chuck and Howie welcome Tom Lilly, CEO of Global Cents, to talk about a topic that impacts every accredited lab: document control. Tom shares how regulated organizations manage SOPs, approvals, records retention, and audit readiness and why “if it’s not documented, it didn’t happen” still drives quality. The conversation also covers leadership, lessons from military service, and how AI is being used to improve intelligent automation in documentation workflows while keeping humans in the loop. A must-listen for anyone working in metrology, calibration, quality, or compliance.