Sign up to save your podcasts
Or
Share Season 2 : Episode 8 - "It's Like This...Stop NPS, Stop KPIs" with Nicholas Zeisler
Share to email
Share to Facebook
Share to X
Share to email
Share to Facebook
Share to X
Or
Season 2 : Episode 8 - "It's Like This...Stop NPS, Stop KPIs" with Nicholas Zeisler
"Aliens, Golf and Seinfeld on a CX podcast.....YES!!! On today's podcast, the simply amazing Nicholas Zeisler joins Neal and Paul to discuss, well, honestly, all matters related to VOC and how it's being used incorrectly right now.
Nicholas, with great enthusiasm and passion, shares why companies shouldn't be using score data, rather, should be using something called "amplification data", and why asking the customers "What do we suck at?" is far more powerful than an NPS score.
If you are ready to enter the new world of CX, then this podcast is most definitely for you!
View all episodes
By Fireside Chats Without The Fire
4.7
77 ratings
"Aliens, Golf and Seinfeld on a CX podcast.....YES!!! On today's podcast, the simply amazing Nicholas Zeisler joins Neal and Paul to discuss, well, honestly, all matters related to VOC and how it's being used incorrectly right now.
Nicholas, with great enthusiasm and passion, shares why companies shouldn't be using score data, rather, should be using something called "amplification data", and why asking the customers "What do we suck at?" is far more powerful than an NPS score.
If you are ready to enter the new world of CX, then this podcast is most definitely for you!