An entrepreneur sees what some would call 'impossible' as 'possible.' They make a choice to go and get it! No obstacle is too big.

Join us as we discuss with Abby Reel her amazing start-up and success with a dinner theatre and events center. Topics discussed include:

• Creating a new business model compared to adopting former owners
• Considering it a privilege to serve customers, not a burden
• Establishing hiring criteria that protect your culture
• Modeling, coaching, and teaching what you expect from others

Whiteboard Notes:

Reflection Questions:

1. Do you believe employees can work hard and have fun – that these are not mutually exclusive? Why or why not?
2. What are all the ways you ask employees to be flexible for the business? Provide flexibility for employees to have meaningful lives outside of work.
3. How well does your organization celebrate its clients/customers and employees?
4. What simple, high-touch activities tell customers they are special and important?