In this episode we speak with Jenny Hacker, Head of Legal Operations at Royal London.

Jenny speaks about the rise and maturity of legal operations, and gives advice for GCs looking to make their first hire in this area. She also discusses the importance of being data-driven, allowing the legal team to be more proactive in identifying the trends, challenges and opportunities for the future.

Nino and Jenny also discuss the selection and impact of technology, particularly recently as the pandemic has been an enabler for new ways of working.