We are thrilled to welcome our first Ipsos Customer Perspective podcast guests from Vietnam, and what a first: meet Luu Ky Nam, who dedicated 25 years to the life insurance industry, with his latest role being Chief Strategy and Transformation Officer of AIA Vietnam (the largest independent publicly listed pan-Asian life insurance group); and Rakesh Dayal, of Ipsos Vietnam, our CX expert, focusing on Banking & Financial Services. We cover a lot in 30 minutes, so get up to speed with an overview of Vietnam, how the insurance sector has grown and evolved, noting the transformative impact of Customer Experience.  As Mr Nam embarks upon his ‘gap year’, he shares some advice for leaders, including his success formula for growth, and how companies should leverage CX to differentiate and lead their industry – head to Coachagy.com for more.

To learn about our Ipsos CX Global Voices research – 1,000+ CX professionals interviewed across 50+ markets – head to our on demand webinar: Webinar Recording | CX GLOBAL VOICES | Ipsos

Find out more about Customer Experience, and Channel Performance: Mystery Shopping, Retail Performance and Retail and Consumer Intelligence at Ipsos, and read about our latest thinking.