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About The Consultant's Way Podcast 

The Consultant's Way podcast is your go-to resource for navigating the complexities of the consulting and professional services world. We bring you insightful conversations with industry thought leaders and executives from top Professional Services organizations, sharing their expertise on how to: 

 • Build high-performing consulting and professional services teams 

• Differentiate your offerings and increase organizational growth 

• Deliver exceptional client value and drive impactful outcomes 

 Brought to you by: 

• McMann & Ransford: A strategy consulting firm with over 30 years of experience helping leading B2B organizations escape commoditization and achieve sustainable growth. Learn more: https://mcmannransford.com/ 

• The Consultant's Way: Your one-stop shop for training and enabling consultants and professional services teams to deliver exceptional client value. Learn more: https://www.consultantsway.com/ 

 Connect with us: 

• LinkedIn: 

○ Dean McMann - https://www.linkedin.com/in/deanmcmann/

○ Anthony Paluska - https://www.linkedin.com/in/anthony-paluska-5081804b

• Email: [email protected] 

 Interested in being a guest? 

We're always looking for insightful guests to share their expertise. Reach out to us via email or LinkedIn if you'd like to be considered for a future episode. 

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 In many professional services organizations, delivery doesn’t break down because of talent, effort, or intent. It breaks down because ownership is fragmented.

Consulting, professional services, managed services, and customer success often operate with different incentives, different measures of success, and different leadership structures. Each function is optimizing for its own outcomes. But clients don’t experience those internal boundaries. They experience one relationship and one expectation for results.

In this episode, Dean and Anthony sit down with Jerry Loscalzo, a longtime services leader with more than three decades of experience operating inside large, federated organizations. Together, they explore why fragmentation shows up so consistently, how it reveals itself operationally, and what it actually costs organizations over time.

Jerry shares firsthand observations from environments where service lines competed instead of compounded, where handoffs created hidden risk, and where organizational design quietly worked against client outcomes. He also challenges some of the conventional thinking around service packaging, leadership structure, and how organizations measure success across the client lifecycle.

The conversation moves beyond theory into the realities leaders face when trying to align multiple service functions around a single client journey. What seems straightforward on paper often becomes far more complex in practice.

If you lead, operate within, or work alongside professional services, this episode offers a clear lens into why so many organizations struggle to deliver consistently across the full lifecycle and what leaders should be paying attention to before those gaps show up in delivery, margins, or client relationships.

Because in services, the real question is not just how well each function performs, but whether the organization as a whole is designed to support the outcome the client expects.