Businesses are People Too! A Podcast

Season 4, Episode 8: What if....businesses recognized that WE is greater than ME?

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What if....businesses recognized that WE is greater than ME? with Suzanne Ricard-Greenway, SR Greenway Leadership

On this episode, we dive on in and learn:

  • Feltman's Model of Trust (The Thin Book of Trust)
  • The theory, results, and insights on how to build trust via the Absolute Trust System
  • Proactively, consciously building trust means anything is possible. When teams trust each other, they OWN mistakes, take accountability, challenge the status quo, etc.
  • Trust allows leaders to be engaged and involved with their team
  • Trust encourages innovation and creativity because of the synergy it creates for teams to thrive and produce
  • Cognitive elaboration grows from trust - this is where the "impossible" solutions begin to happen
  • In trusted environments, people love going to work
  • Trust breeds the extraordinary
  • 2 of the 4 pillars of the Absolute Trust System
  • Pillar 1: People have different starting points with trust. Some give instantly, others require it be earned, others are somewhere in between
  • Pillar 2: Our trust blind spots, meaning what we look for in trust is what we show in trust. Our brain defaults to "what makes sense to me makes sense to you," but this is not always the case (rarely)
  • The simplest way to build trust is to ask them what you need to do to build their trust
  • Clarity of expectations is crucial to earn or keep your trust. Create the same definition for expectations - finite details matter
  • Trust building = transparent, explicit, and detailed communication
  • Leaders gain trust from their people by being transparent, reliable, competent, and being an advocate for their people
  • Teams who trust each other elevate their level of diversity, connection, and vulnerability. 
  • Trust between teams become about the we and not the me of the team
  • Trust is what will move teams out of storming, into norming, and all the way to performing
  • Suzanne's answer to "What if...businesses realized that they are people too?" (45:37)

    • Links in this episode:

    • Website: srgreenway.com
    • LinkedIn: Suzanne Ricard-Greenway

      • Connect with Lindsay online:

      • Website: www.quirkylindsayharle.com
      • Instagram: @quirkylindsayharle
      • LinkedIn: Lindsay Harle-Kadatz
      • Stay connected with Mental Prune Juice, a weekly resource for leaders on brands, values, and team health and alignment
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        Businesses are People Too! A PodcastBy Lindsay Harle