Children’s Entertainer’s Convention in Stoke on Trent

Alarms that didn’t go off, phone and Alexa

Lost confidence – re-evaluate the process

Phones with no battery charge will also not go off…

Check to make sure your systems are working

Check backups, make sure they are working

Fail to plan, or plan to fail

Alton Towers on a day off (very wet day)

Better understanding of people of days out

Out of office processes

The business still needs to run even if I am away

Plan for no signal – find wifi

Customers need your urgent attention as a small business

Team members need a communication method with you

Test the system, and have a backup

Google Podcasts are shutting down – move to a new platform

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