UI Design – Building a booking system

Adding in travel time as a buffer

Making it easy for customers to see what is available

Making it into a plugin to make it easy to maintain

Having the power to say No…

Not capacity at the moment, so I have to say no

Kyle Van Deusen – The Admin Bar Newsletter – https://theadminbar.com/friday-chaser/

Answering the statement “Oh, thats expensive”

Natural reaction is to justify it or bring the price down

Agreeing with the customer is possibly the best reply

If speaking with a customer, once you give the price, stop talking

Being confident with your quotes

Knowing exactly what is involved, the time it will take, and all expenses

Estimating for a job is much more difficult

Do you charge the customer for learning new technology thats needed, or is that an educational expense for you as a business?

Paid discovery call and then a detailed plan and quote

Special episodes recorded for 199 and 200

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