Client Handling – Losing a Customer

Delays on both sides

Need all content before we start work on the site

The sitemap grew from 12 pages to 42 pages

Communication with the client was not good

New design requested

When the content is delivered the work then needs scheduling in

The design is being taken on by the client as they liked them

Prices change over time and the contract needs to show deadlines in place

Fixes to put in place – explaining what is included and what isn’t

Phased delivery and when to expect them

Restart clause – if no progress for a period of time the project is paused – costs involved and when the restart can happen

Weekly Updates – even there is no work done, explain why and what is needed

Keeping communication channels open

Adding accountability on both sides

Mistakes made by both parties and the fit wasn’t working for us – leaving as friends

Speaking on the phone can save time with lots of messages back and forth

Finishing Projects – working on many projects but not finishing them

Or deleting them without attached emotion

Generating a random route for running or walking – https://tdrayson.github.io/routed/

Deciding what the “finished” app looks like

Then you know when it can be released for use

Chasing the New Shiny Object syndrome

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