Secret Sauce 365

• What you need to consider when your business needs to expand
• How can inflation impact your construction budget?
• How to deal with planning and zoning boards when you need permits
• How to improve your home and how to get value out of an addition

• What are some password best practices?
• What is risk surface?
• Is multi-factor authentication needed?
• How does least privilege help secure your business?

• Importance of building and fostering business relationships
• Understanding the sales dynamic
• Why customer service is a lost art

• How important is your business data for your marketing plan?
• What should a business owner consider adding to their marketing budget that they haven't had?
• How is social media continuing to change the marketing landscape?
• What older marketing methods may still be worth keeping and what should we say goodbye to?
• Does your business have a mission, vision, value statement and why do you need to?

• What is the difference between customer experience and customer service?
• What is customer journey mapping?
• How does the customer experience (CX) affect customer retention?
• How do you start best practices for the customer experience?
• How can a high-level customer experience be a game-changer for your business?

Stacy Sherman is an award-winning certified customer experience (CX) keynote speaker, author, podcaster, and founder of DoingCXRight®—a Heart & Science™ framework that accelerates customer loyalty, referrals, and revenue.

• Website: https://doingcxright.com/
• YouTube: www.youtube.com/channel/UCQu4U9uRSUhPoQE-jTBYQ2A
• Linkedin: www.linkedin.com/in/stacysherman/
• Twitter: twitter.com/stacysherman
• Instagram: www.instagram.com/doingcxright/

• The right lease for your business
• Expiring notification rights
• Lease negotiations
• Sublease tips
• Rent payments during COVID
• Should you buy or lease?
• Flood zoned properties

• Does having a certificate of insurance mean you're covered?
• How do you transfer cyber crime risk to an insurance company?
• How will rising unemployment rates affect Workers' Comp?
• Are you properly covered for a discrimination or sexual harassment lawsuit?
• How will COVID impact future insurance rates?

• What's a mission, vision, value statement
• The reason why you need to know your target audience
• The importance of a website
• Who to surround yourself with
• How to market when there's a downturn in the economy
• The benefit of competitors

Stan Hladik began his career as a State Farm Insurance agent in 1989. After diving into the insurance world and learning all of the ins and outs of the industry, Stan transitioned to Hanson & Ryan Insurance where he became a partner in 1997 and then Vice President of Operations. In 2015, Stan established The Secret Insurance Agency in Totowa, NJ. For the past five years, Stan and The Secret Agents have been a trusted agency for all of their clients.

• Website: thesecretinsuranceagency.com/secret-sauce-365
• LinkedIn: linkedin.com/in/stanley-w-hladik-5635458
• Facebook: facebook.com/secretsauce365

• Importance of knowing your competition
• Who you should surround yourself in business
• Why you should have fun in your business
• How and why you need to adapt your business
• What makes a great business concept

Mr. Dorso began his career in the amusement industry in 1974 when he entered the family business. A business with roots in the amusement industry dating back to 1920. Mr. Dorso quickly grasped every aspect of the business and by 1979 took full control of the company at the age of 23. With hands-on management style and entrepreneurial spirit, he made a decision to expand and diversify from the company's modest base.

The growth and success of State Fair can be attributed to Mr. Dorso's vision, entrepreneurial spirit, and his leadership qualities including his ability to assemble winning teams.

His commitment to excellence and his dedication to service are evidenced in his life's work as well as his personal life. Mr. Dorso is a respected member in both his business community and the community he calls home.

• Website: www.stfair.com/home
• LinkedIn: www.facebook.com/sfsuperstore

Stan Hladik began his career as a State Farm Insurance agent in 1989. After diving into the insurance world and learning all of the ins and outs of the industry, Stan transitioned to Hanson & Ryan Insurance where he became a partner in 1997 and then Vice President of Operations. In 2015, Stan established The Secret Insurance Agency in Totowa, NJ. For the past five years, Stan and The Secret Agents have been a trusted agency for all of their clients.