ISACA’s Director, Channel Business Development, Chris DeMale is joined by ServiceNow’s Director of Product Marketing, Karl Klaessig in this follow up interview that takes a deeper look into his presentation during ISACA’s Virtual Summit session, Security Operations Challenges in 2021. The presentation discussed how opportunistic and tenacious cybercriminals can be. Klaessig takes explores how dissecting attackers' behavior and automating responses can better defend your attack surface.