In this second interview of Season 3, Dorothy Eng, CEO of Code for Canada, shares her journey from materials engineering to the really tough user feedback at a dinner party that pushed her into civic tech.

The conversation covers the importance of user-centred design, why you should expose executives and teams to user feedback early and often, the challenges of organizational transformation, and the role of leadership in building digital capacity within government. There’s also the obligatory nod to procurement and NASA.