Customer/client segmentation is a process by which you organize your clients with regards to their needs and your services. The process allows a company to select and de-select clients to service, prioritize clients, define and deliver tailored value propositions for client segments, as well as develop and manage effective channels for serving these clients. It is a proven method in the automotive, aerospace and many retail sectors, and it can be incredibly effective in our industry too! In this podcast, AOE President Kimberly Kayler discusses why client segmentation is important and how it can be the key to success in today’s competitive market.