In this webinar, Build Consulting experts, including the former CEO of Community IT, David Deal, lead a discussion of why, to be successful with new software at your organization, technology must come last.

Nonprofit transformation or change management or any successful organizational change process involving technology begins with software selection, if not prior to selection.  

And when people ask what does successful transformation involve?  Well, it goes all the way back to leadership and governance and your operational capacity, the processes that you execute as an organization, the data that you manage and then finally technology.  And that’s why the subtitle for this webinar is technology comes last.  It really is the last thing that needs to be taken into consideration for successful technology selection and implementation projects.  A lot of things upstream of the technology selection actually need to be well ordered or done as part of the selection process in order to make sure that that resulting implementation is successful.

Part one answers these reader-submitted questions:

1. We are about to select a new CRM (Constituent Relationship Management software).  What are the top two or three things we can do to make the selection successful?
2. My executive director wants to go with solution redacted [Shiny Solution X], but I’m not sure it is right for us.  How can I pump the brakes on that?  
3. The last time we implemented a CRM it failed miserably.  How can we prevent that from happening in the future?
4. Who needs to be involved in the selection process? 
5. We want to select a new software for a particular challenge, but I feel like our managers don’t know what business processes they want to follow. How important is it that the managers pick the business process before they go into selection?

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Thanks for listening.