In the 250th episode of The CX Leader Podcast, we'll continue the series “CX Now - Eight Essential Themes Driving CX Evolution” by discussing adaptability: how companies should maintain an agile mindset in order to provide the best possible experience for customers. Host Steve Walker welcomes Drew Hall, a vice president and team lead from Walker, to discuss why companies need to move away from the old-world model of "make and sell" model and adopt a more "sense and respond" mentality.

Find more episodes and blog articles in our CX Now series at https://walkerinfo.com/cxnow/

Find more episode of The CX Leader Podcast at https://cxleaderpodcast.com/

Learn more about Walker at https://walkerinfo.com/