Happy Halloween from Beer Talk Radio everyone! This episode does not cover any beer topics but is a special" treat" for all of Jenny's listeners! Jenny is a guest on the SENSEsational Customer Experiences Podcast hosted by her friend Wes Miller. Wes' show focuses on creating unparalleled customer service experiences in every industry. This show is a must listen for anyone in working sales, retail, hospitality, event planning, or guest services. Wes' main guest is Mr. Robert Crandall (also a friend of Jenny's) who is a voice over artist, a podcaster, and all around professional yet fun guy! Robert spooks us with a excerpt from Edgar Allan Poe. Then they all discuss how important good audio quality is to the overall customer experience... PLUS find out what Jenny is going to be for Halloween!