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Sentiment analysis with GPT, RISEN Framework, and validating customer data with Alex Turkovic - Ep 6 (P1)
Subscribe to our monthly Customer Educated Newsletter - https://customereducated.substack.com/
Timestamps
02:50 Using NPS Commons to Validate Training Roadmaps
05:06 Using Chat GPT for Sentiment Analysis
08:22 Making Informed Assumptions and Validating with Data
14:27 Trust and Confidentiality in Using AI Tools
22:32 Criticisms of NPS and the Value of Feedback
27:50 Improving Support Tickets and Customer Feedback
30:47 Meeting Customers Where They Are
33:07 Analyzing Churned Customers and Improving Retention
35:32 The Value of Education in Improving NPS and Customer Loyalty
View all episodes
By TrainnSubscribe to our monthly Customer Educated Newsletter - https://customereducated.substack.com/
Timestamps
02:50 Using NPS Commons to Validate Training Roadmaps
05:06 Using Chat GPT for Sentiment Analysis
08:22 Making Informed Assumptions and Validating with Data
14:27 Trust and Confidentiality in Using AI Tools
22:32 Criticisms of NPS and the Value of Feedback
27:50 Improving Support Tickets and Customer Feedback
30:47 Meeting Customers Where They Are
33:07 Analyzing Churned Customers and Improving Retention
35:32 The Value of Education in Improving NPS and Customer Loyalty
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