TWISTA Co-host Claire Connelly in conversation with Paul Shetler, the former chief of the Digital Transformation Office (now the Digital Transformation Agency). With more than 20 years experience, Shetler has worked in digital transformation for both the UK government’s Cabinet Office and the UK's Ministry of Justice, as well as in the US private sector for companies including Oracle and Microsoft. He recently had some frank words for Turnbull administration - and the public service more broadly - and its role in the quote ‘predictable’ raft of recent IT failures across the ATO, ABS and Centrelink, to name a few.