A Servant Leader shares power, puts the needs of the employees first and helps people develop and perform as highly as possible. Servant leadership inverts the norm, which puts the customer service associates as a main priority. Instead of the people working to serve the leader, the leader exists to serve the people. Servant Leadership is a very popular leadership style in real estate, especially in sales management. Matt Rocco, an expert and author on the subject goes deep into what it takes to be a servant leader.