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Serve First, Sell Later-It’s That Simple
We dive into what separates great customer service from terrible experiences using Steve's recent dealership visits as an example.
On this episode we discuss how behavioral styles impact sales performance, why most customer service failures are actually leadership problems, and the critical difference between selling to someone versus letting them buy from you.
We explore how sales managers can better support different personality types on their teams and why rigid scripts often create more problems than they solve.
If you've ever wondered why your sales team isn't converting or why customers walk away frustrated, this conversation will give you the answers you need.
Highlights:- Understanding behavioral styles in sales roles and why putting the wrong personality type under pressure with rigid processes sets everyone up for failure.
- The sales manager mirror test because when your team isn't performing, look at how you're leading them before blaming the individual.
- Serving versus selling and why giving value through meaningful connections beats aggressive sales tactics every time.
- When scripts work and when they don't, plus how to balance process with empathy in customer facing roles.
- Why letting people buy from you creates better relationships and more sustainable business than always be closing ever will.
Subscribe to Blue Collar BS for more honest conversations about leadership, sales, and what actually works in business. Share this episode with a manager or business owner who's struggling with team performance.
Get in touch with us:
Check out the Blue Collar BS website.
Steve Doyle:
Website
Brad Herda:
Website
This podcast uses the following third-party services for analysis:
Podtrac - https://analytics.podtrac.com/privacy-policy-gdrp
OP3 - https://op3.dev/privacy
View all episodes
By Brad Herda and Steve Doyle
5
1010 ratings
We dive into what separates great customer service from terrible experiences using Steve's recent dealership visits as an example.
On this episode we discuss how behavioral styles impact sales performance, why most customer service failures are actually leadership problems, and the critical difference between selling to someone versus letting them buy from you.
We explore how sales managers can better support different personality types on their teams and why rigid scripts often create more problems than they solve.
If you've ever wondered why your sales team isn't converting or why customers walk away frustrated, this conversation will give you the answers you need.
Highlights:- Understanding behavioral styles in sales roles and why putting the wrong personality type under pressure with rigid processes sets everyone up for failure.
- The sales manager mirror test because when your team isn't performing, look at how you're leading them before blaming the individual.
- Serving versus selling and why giving value through meaningful connections beats aggressive sales tactics every time.
- When scripts work and when they don't, plus how to balance process with empathy in customer facing roles.
- Why letting people buy from you creates better relationships and more sustainable business than always be closing ever will.
Subscribe to Blue Collar BS for more honest conversations about leadership, sales, and what actually works in business. Share this episode with a manager or business owner who's struggling with team performance.
Get in touch with us:
Check out the Blue Collar BS website.
Steve Doyle:
Website
Brad Herda:
Website
This podcast uses the following third-party services for analysis:
Podtrac - https://analytics.podtrac.com/privacy-policy-gdrp
OP3 - https://op3.dev/privacy