ClarkMorgan Insights

Serve the Local First – John O’Shea


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IN HOSPITALITY IN CHINA one of the biggest questions is who to serve first – the local or the foreigner? John O’Shea is the General Manager for The Langham Xintiandi in Shanghai. He has a simple rule: Always serve the local first.John’s reasoning is simple – in China people expect a higher level of personalised&hellip
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ClarkMorgan InsightsBy ClarkMorgan