Mapping the User Journey in Service Design | UX Fundamentals

🎙️ Mapping the User Journey in Service Design

In this episode of UX Fundamentals, we explore the critical process of mapping the user journey in service design.

Learn how to identify key touchpoints, remove friction, and create a seamless experience that delights users at every step.

🔍 What Is a User Journey?

A user journey is the path a user takes while interacting with a service, product, or experience.

We discuss the importance of understanding these journeys and how they inform better design decisions.

💡 Key Elements of Journey Mapping

Discover the essential components of user journey mapping, including personas, touchpoints, pain points, and goals.

Learn how to gather insights that help you visualize the journey from the user's perspective.

🌟 Optimizing Touchpoints

Explore strategies for identifying and optimizing critical touchpoints in the user journey.

Find out how to remove friction and enhance satisfaction at every step, from awareness to post-service engagement.

🎧 Listen Now

Tune in to this episode of UX Fundamentals to master the art of mapping the user journey in service design. Available now on Spotify.

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Listen now on Spotify!