This talk covers a brief history of service design, an explanation of what it is, and how it compares to UX design. Liz also shares a few tangible examples of how service design can benefit products that are just starting up and also corporations at large-scale. She’ll leave you with a few resources to explore and a couple quick service design tools you can try for yourself.

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A big thanks to Ancestry for hosting this meetup.

Watch this presentation with slides on YouTube:

https://www.youtube.com/watch?v=SZ2sKSe1Z94

Thanks to Joakim Karud for our music.

soundcloud.com/joakimkarud/keep-on-going