This is episode eight (8) of season one (1) for CallTalk.tv

Service Level: Does the old 80/20 (80% of calls handled in 20 seconds) still apply to everyone?

CallTalk is the first on-line radio show specifically about Call Centers. BenchmarkPortal brings this show to listeners with no vendor sponsorship so the content is completely neutral.  If you have a topic you would like us to cover, send it to Calltalk@benchmarkportal.com

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CallTalk is the first on-line radio show specifically about Call Centers. BenchmarkPortal brings this show to listeners with no vendor sponsorship so the content is completely neutral. If you have a topic you would like us to cover, send it to Calltalk@benchmarkportal.com

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Service Level: Does the old 80/20 (80% of calls handled in 20 seconds) still apply to everyone?

Service Level: Does the old 80/20 (80% of calls handled in 20 seconds) still apply to everyone?