When you’re running large teams and lots of leads, it can be a challenge to control the quality of service you’re providing. You have to make sure your response time is up to par, ensure people are happy, and keep conversions high. But at the end of the day, all of this comes down to one major factor that you can and should control: capacity.

You have to know how many leads your team can support and make sure you’re not giving people more than they can handle, because if you’re going over that crucial limit, your level of service will start to diminish. And if that happens, it’s not your employees’ fault—it’s yours.

So how do you make sure that you’re not overextending your team? Listen in for Jon’s advice on this key subject and keep your quality of service up to your ideal standards.

You can find show notes and more information by clicking here: http://bit.ly/2Kd2Yk5