Episode 9: “The Fine Line Between Service Recovery & Getting Played”

 

When does “making it right” turn into “getting taken advantage of”? In this episode of The Savorhouse Podcast, we’re tackling the tricky world of service recovery—how to fix mistakes, keep guests happy, and stop rewarding bad behavior.

 

🔹 Business Perspective: Where do you draw the line between genuine guest concerns and serial complainers looking for a freebie? Learn how to train your team to handle complaints with confidence—without giving away the house.

 

🔹 Guest Perspective: What do guests actually want when they complain? (Spoiler: It’s not always a discount.) We break down the psychology of complaints and how acknowledgment and problem-solving trump handouts every time.

 

🔹 Takeaway for Life: Service recovery isn’t just for hospitality—it’s for every aspect of life. Whether it’s fixing a mistake at work, in leadership, or in personal relationships, we cover the 3-step approach to owning your mistakes and making things right in a way that actually builds trust.

 

This one is raw, real, and long overdue. Tap the link to listen now! 🎧👇

 

#SavorhousePodcast #ServiceRecovery #Leadership #Hospitality #MakingItRight