What is the difference between a service request or incident request? Believe it or not, most people are confused by the two. ITIL Guru Chuck Spencer breaks it down!

Service Request or Incident Request?

This technology podcast explores the newest tools, solutions, industry trends, and current best practices in the world or IT. Whether you are a pro or new to Enterprise Service Management, hear from certified IT experts as they share real process-driven techniques for improving service delivery, the customer experience, and digital transformation.

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Service Request or Incident Request?

Service Request or Incident Request?