Episode 150: Markus Erlandsson and Malin Martnes chatted with Tricia Sinclair from Avanade about Service. Tricia starts by explaining that service is more than just support, and we discuss how Microsoft has transitioned from Omnichannel to Contact Centre. AI that helps, how voice is back and more.

Bio

I am a results-oriented human who loves to focus on how future technology trends can be incorporated into your business today.

While technology can help you, my passion also revolves around how that technology affects people. I like to involve people and help them adapt to the future ways of working.

Want to strike up a conversation with me outside of technology? There are two other subjects I am passionate about. The first one is mentoring underserved communities. And the second is makeup. I love makeup and seeing the personal transformation using the power of a killer eyeliner.

Links

https://triciasinclair.com

https://www.dynamicsminds.com

https://www.sharepointeurope.com/european-power-platform-conference